Optimize the way your customers see your brand. Real-time insights, actual results.
AI-Powered Assurance
OrqaLabs is an AI-powered auditor for customer-facing teams. We put your support and sales staff to the test with lifelike customer interactions—over email, chat, SMS, and phone.Every response is automatically evaluated for speed, clarity, accuracy, tone, and compliance, giving you a clear picture of how well your team is serving customers when it matters most.No more relying on guesswork, one-off reviews, or cherry-picked feedback. With OrqaLabs, you get consistent, unbiased insights that reveal where individuals need coaching and how your company is performing overall.The result? Teams that respond faster, communicate better, and deliver the kind of customer experience that sets you apart.
Through Every Channel
Your customers reach out in different ways — and we cover them all. OrqaLabs audits support performance across email, phone, SMS, and live chat, ensuring every interaction meets the same high standard of quality.
Actionable Insights
Every audit with OrqaLabs delivers more than just a pass-or-fail score — it gives you a clear breakdown of performance metrics you can act on immediately. From helpfulness and response time to compliance, accuracy, and tone, you’ll see exactly how your customer-facing teams are performing where it matters most.Track results over time to identify strengths, catch problems early, and measure progress as improvements take hold. Whether you’re looking at a single interaction or a full quarter’s worth of audits, OrqaLabs makes it simple to connect the dots and see your company’s performance rise.
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